It’s not enough to create a groundbreaking app anymore, a successful SaaS launch requires a vibrant implementation plan. Your team needs to “wow” users, especially as you guide new clients through the user experience (UX) during onboarding.
Here are six ways to impress clients from the very beginning of their journey using your SaaS:
Make sure your clients are fully prepared to transition to cloud services. Outline every step they need to take to avoid hiccups such as service interruptions and integration issues between their current systems and your game-changing software.
Understanding your clients’ needs will help you guide them through every feature of your software that’s relevant and addresses their unique operational demands. Take your time and ensure that users understand and can easily navigate these important software elements.
Client needs are often dictated by shifting industry trends, so keep your finger on the pulse of every industry your SaaS services and be ready to show your users how your new software prepares them for what’s to come.
Talk with your clients about how you plan to address issues before they even arise. For example, new users are often concerned about data integration. That means they will greatly appreciate any details you can provide that show smooth integration and any easily employable workarounds so their team can focus on productivity not IT.
Protect Their Data
Another common concern among new clients is data safety and recoverability. You can assuage these fears by offering them options like 2-factor authentication. If you’re worried that 2-factor authentication might deter users from logging in, you can help your client limit this security feature to employees who manage data you absolutely don’t want exposed.
Keep It Simple
The above techniques can potentially overwhelm users who are first learning your software, which makes this part so critical. Deliver the above information to clients with easy-to-navigate steps that explain everything in terms they will understand. Once they grasp the basics, that’s when you dive into the highly technical aspects of your software.
Successful implementation plans generate customer loyalty, fuel word-of-mouth opportunities, and keep you top-of-mind over competitors. T-Minus Solutions is ready to help you devise a SaaS implementation plan that is sure to get your new user relationships off to the very best start possible. Contact us today for more.